FAQ

Vintage 

Due to the age of each product, slight imperfections are to be expected.

 

Local Pickup

Local pickup is offered in Midtown Atlanta with appointments scheduled in advance on evenings and weekends by selecting Pick Up at checkout. If you cannot pick up evenings or weekends, please select standard shipping at checkout.  

 

Order Placed, What's Next...

Once your order is placed, it can take 5-7 days for this one woman show to bundle and package your vintage beauties. After your order is packed and the label is printed, please allow 1-2 days to be shipped then follow your tracking number through to delivery. 

  

Packaging

All breakables are packed with 1-3" of bubble wrap to ensure they are delivered as safe as possible. We encourage you to reuse the materials or donate them to extend their lifespan. We reuse shipping and packing materials collected locally on a regular basis. 

 

Missing or Damaged Order 

If your package goes missing or your order is damaged in transit, please reach out to us at support@hawkvintagedesigns.comAll shipments are fully insured. It is your responsibility to take detailed photos of the damaged item, the packaging materials, box, and invoice, which are all needed to file a claim through the third party insurance agency. We're here to support you through the process. 

 

Returns

Due to the nature of our unique pieces, Hawk Vintage items are final sale. If you are not happy with your purchase, please contact us at support@hawkvintagedesigns.com